Return Policy

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Overview

Please review these policies carefully as they are the terms of sale that govern your purchases at Mimosa Art House (hereinafter known as AHAC). They set out your rights and obligations with respect to your purchases, including important limitations and exclusions. Your placement of an order at AHAC constitutes your agreement that these policies apply to the order, so be certain you understand them before you place your order.

Guaranty

Since AHAC work with art pieces done by Artist with its peculiarities on ways of development our guarantee is ONLY about the concern to deliver goods as following the product showed at AHAC site with delivering it in the same conditions as approved by AHAC 60 year methodology.

Returning Damage Items

Any products if damage on arrival (incorrect usage excluded) within 3 days after delivery.

In this case, please kindly provide us with proof as below:
• A photos of original package with front and back sides
• A video of the malfunction / defective item(s)
We don’t have reimbursement for return shipping fees.

Policy: Upon being returned, the defective item will be refunded or replaced for free. Refunded fee is 100%.

Customer may mail the products back to us. Full refund or replacement will be issued to you upon receipt of shipping proof (available tracking number or a screen shot of shipping receipt).

Note for return:

Return the item(s) by ordinary mail (the least expensive way) with tracking number to the nearest Product Drop Off Box (see details below); If the mail service with tracking number costs more, you may choose the one without tracking, please be sure to keep the shipping receipt with you after return. We will process for you upon receiving the screen shot of your receipt.

Policy: Upon stock items being returned, the defective item will only be replaced. Return shipping fee will be sole responsibility of customer.

Policy: Upon unique items being returned, the defective item will be forwarded to the Artist for repair. The shipping cost both ways will be covered by customer. Any cost incurred during the process will be at customer's expense as well.

After returning the defective product, please kindly provide us with proof as below:
All customers should contact us by HELP  Link before returning any item(s)/product(s).

Return Incorrect Item Received

If the item you received is completely different from the one you ordered, please contact us and provide us the picture proof of the error.

If return is necessary, replacement plus shipping cost reimbursement will be issued to you on receipt of return proof. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition in which it was received.

For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it.

After receiving the incorrect product, please kindly provide us with proof as below:
The photos or video of the incorrect item(s)

Return Unsatisfactory Products

If you are not happy for any reason with your purchase, then just return it within 3 working days of receipt for a full refund or an exchange. If the return is not a result of our error, customers will be required to cover shipping cost both ways. And please make sure the item you send back to us is in the original packaging, and the merchandise is in the same condition.

Return Policy For Special Items

In consideration of personal hygiene, items as mugs, whistles, and other products that AHAC may consider are not available for return excluding a quality issue. (The quality problem must be reported within 48 hours of delivery, and pictures clearly showing the defect(s) are necessary). Any return because of unfit size for example or product not as expected is unacceptable. We will provide an accurate size, please be sure the size is suitable before making purchase.

Our Drop Off Box For Return

Is the same address of the Art House available in the Site pages.

Product-Specific Return Policies

Although we have a very flexible return policy on most of the items we sell, there are some exceptions. Some items (such as small amenities) may have special returns policies..

This specific return policy applies to some certain items. Please contact us by artmimosa@gmail.com